Integrations · WhatsApp
Connect WhatsApp to KudosCRM.
Your WhatsApp Business number in the shared inbox, through Meta's Cloud API. New numbers become leads, and your team replies beside live chat.
The short answer
KudosCRM connects to your WhatsApp Business number through Meta's Cloud API. Every message opens or continues a conversation in the shared inbox beside your live chat, a first message from a new number becomes a lead routed by your rules, and agents reply from the console. You need a Meta business account, a number on the WhatsApp Cloud API and a permanent access token; setup takes three steps.
How it works
Three steps, in this order.
1. Have a number on the WhatsApp Business Platform
An ordinary WhatsApp or WhatsApp Business app account cannot be connected. You need a Meta business account and a phone number registered on Meta's WhatsApp Cloud API, plus a permanent access token generated for a System User in Meta Business Settings (the temporary token on Meta's API Setup page stops working after 24 hours). Meta bills per message delivered, on its own price list.
2. Connect it in KudosCRM
Open WhatsApp in the KudosCRM marketplace and choose Connect. Paste the Phone Number ID, the permanent access token and the WhatsApp Business Account ID from Meta's App dashboard, and optionally the app secret so KudosCRM can verify Meta's webhook signatures. KudosCRM checks the details with Meta before it saves them, and stores the token and secret encrypted.
3. Register the webhook and test
KudosCRM shows a Callback URL and a Verify token. Paste both under Webhook in Meta's App dashboard and choose Verify and save, then run the connection test. From then on, Meta forwards every incoming message to your workspace.
Once it is connected
What your team gets
- Every WhatsApp message opens or continues a conversation in Support › Conversations, beside your live chat
- A first message from a new number becomes a lead with the phone number attached, routed by your lead routing rules
- Agents reply from the console and the reply is delivered to the customer's WhatsApp
- Photos and documents in both directions, shown in the conversation
- When Meta's 24-hour service window has closed, an agent reopens it with a message template Meta has approved
- Optional: turn the WhatsApp channel on for your AI agent and it answers there the way it does in chat
Meta's rules
Good to know
- Free-form replies only reach the customer inside Meta's 24-hour customer-service window. Outside it, Meta accepts approved templates only.
- Meta applies messaging limits that rise as your number builds quality history; business verification lifts the higher tiers.
Already on a WhatsApp provider?
Gupshup, Interakt, Twilio, AiSensy, Wati and others can keep sending to KudosCRM through the REST API with a personal access token.
Read the API referenceFAQ
Frequently Asked Questions
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Connect WhatsApp during your trial.
14 days of Pro free, no card. Bring your WhatsApp Business number and your team replies from the shared inbox the same day.